Refund & Returns Policy
Effective Date: 18 June 2026
1. Introduction
At MESFER ALYAMI LTD, we want our customers to be completely satisfied with their purchases. This Refund & Returns Policy explains your rights and our procedures regarding returns, refunds, and exchanges for products purchased through our online store.
This policy applies to customers located in the United Kingdom and Europe.
2. Company Information
Company Name: MESFER ALYAMI LTD
Company Number: 17282515
Registered Address:
Office 19526,
182-184 High Street North
East Ham, London
England, E6 2JA
Email: mesferalyami@outlook.com
Phone: +44 7462230839
3. Right to Cancel Your Order
Under UK consumer protection laws, customers have the right to cancel most online purchases within 14 days after receiving their order, without needing to provide a reason.
After notifying us of your cancellation, you have a further 14 days to return the item.
To request a cancellation, please contact us at:
Email: mesferalyami@outlook.com
Please include:
- Your order number
- Your name
- The product(s) you wish to return
- The reason for the return (optional)
4. Return Conditions
To be eligible for a return, products must:
- Be unused and in their original condition
- Be returned in the original packaging where possible
- Include all accessories, parts, and documentation included with the order
- Not show signs of installation, damage, or use
For hygiene reasons, certain products such as car air fresheners, interior accessories, or items that have been opened or used may not be eligible for return where applicable.
5. Faulty, Damaged, or Incorrect Items
If you receive:
- A damaged product
- A defective item
- The wrong product
- A product that does not match the description
please contact us within a reasonable time after receiving your order.
We may request photographs or other information to assess the issue.
Where the product is confirmed to be faulty or incorrect, we will offer an appropriate solution, which may include:
- A replacement product
- A repair where applicable
- A refund
Customers will not be responsible for return costs for faulty or incorrect items.
6. Return Shipping Costs
Change of Mind Returns
If you decide you no longer want the product, you are responsible for the cost of returning the item to us.
We recommend using a tracked delivery service, as we cannot be responsible for items lost during return shipping.
Faulty or Incorrect Items
If the return is due to an error on our part or a defective product, we will cover reasonable return shipping costs.
7. Refund Process
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Refunds will include the standard delivery cost paid at the time of purchase where required by law.
- Additional costs for premium delivery services may not be refundable.
Refunds are normally processed within 14 days after receiving the returned goods or receiving evidence that the goods have been returned.
8. Exchanges
We currently offer exchanges only where:
- The item received is faulty, or
- The wrong item was sent.
If you require an exchange, please contact us at:
Email: mesferalyami@outlook.com
9. Non-Returnable Items
Some products may not be eligible for return, including:
- Products that have been used, installed, or modified
- Products damaged after delivery due to misuse
- Items returned without original components
- Personalised or custom-made products (unless faulty)
10. European Customers
Customers located in the European Union may have additional consumer rights under applicable EU consumer protection laws, including distance selling rights.
Where applicable, MESFER ALYAMI LTD will comply with mandatory consumer protection requirements in the customer’s country of residence.
11. Late or Missing Refunds
If you have not received your refund after approval:
- Check your bank account again.
- Contact your payment provider.
- Contact us at:
Email: mesferalyami@outlook.com
We will assist you in resolving the issue.
12. Contact Us
For questions regarding returns, refunds, or exchanges, please contact:
MESFER ALYAMI LTD
Email: mesferalyami@outlook.com
Phone: +44 7462230839
Address:
Office 19526,
182-184 High Street North
East Ham, London
England, E6 2JA